If you overpay, the driver will issue a refund due receipt with the. Dublin bus express routes receive highest customer complaints. I sent a complaint over a week ago and have not received a reply so ive decided to write a post about it. Both buses are seldom less than 10 minutes late ive never actually had either one of these buses show up on time. Then when the bus finally arrived i flagged it down and he kept driving, so i ran through dublin, the entire way from the quays to outside temple bar in. Bus eireann have confirmed new fares will come into place on the muchmaligned route 40 expressway service between cork and waterford. Pso operator performance reports national transport. He drove safely, and made great allowance for all other road users. A petition started by newlyelected td james oconnor back in september 2019 got over 1,000 signatures with calls to. Bus eireann fleet news irish road passenger transport. Passenger amazed at behaviour of angry bus eireann driver on dublin waterford route. And if you were stuck at a bus stop looking at the 145 that was x minutes away last night around 10pm and it took a lot longer.
Please provide as much detail as possible when making a complaint. Bus eireann for timetable information phone limerick area phone and map of address. Travel anywhere in ireland by bus or coach with bus eireann. They pointed to an alleged assault on a driver at the central bus station in dublin last month. Please telephone bus eireann if you require assistance at locall 1850 836 611. It will only be used for the purposes of communicating with you regarding your complaint or query. Bus eireann staff are paid 66 per cent more than the salaries of drivers in the private sector, analysis by the irish sun shows. There have been complaints about the swearing of dublin bus drivers a lot of customers have been airing their grievances. The complaints about dublin bus services should be directed to the customer comment desk, dublin bus, 59 upper oconnell st.
I need to know how much luggage you are allowed to take with you. The number of complaints to dublin bus in the first half of 2019 is 5,042 a decrease of 17 per cent compared to the corresponding period last year and equivalent to a rate of 8. She had her ticket and told the driver that she was. Overtime and supplements mean the drivers can total 48,000 a.
In my experience, the 145 drivers have proven themselves to be among the most unpredictable people going. The national transport authority records complaints for bus eireann in four week. Where you can call us and speak to a customer service representative. Provide freepost customer comment cards at all bus stations. Public bus transport services offer services on a wide range of routes.
Furious bus eireann driver challenges motorist to a fight in. Please fill out our form below if you require assistance, information or have a complaintfeedback. Who can you complain to re bus eireann speeding drivers. Add on the 20 minutes some absolute spa spent roaring at the bus driver that the display was wrong, hed been waiting 15 minutes when the thing said 11 and refusing to get off the bus until the gaurds came. Bus eireann for timetable information phone limerick area. I am wondering who i should address a complaint re the speed at which bus eireann drivers drive to. As part of our contract with the national transport authority nta, this information must be kept for a minimum of two years. With eurolines, it provides coach services to britain and europe. A bus eireann driver was arrested on suspicion of drink driving on new years day. Lucy, my daughter, had to travel from galway to ballinacarrow in sligo ten days ago. Outside of these times you can contact our garages at. Recent experiences with bus eireann drivers prompted me to make. Bus eireann is committed to ensuring that the proper care of our customers is a predominant factor in the selection and training of our employees. It marks out the principal stops for each route in detail.
I have made two formal complaints to bus eireann regarding an issue mid november and i brought up another issue i had with them late october. The man, aged in his early 50s, was held after the bus was stopped on the western road in cork city. Customer charter bus eireann view ireland bus and coach. I have complained one particular bus driver to the inspector at limerick bus depot to be told by the inspector to foff and got no satisfaction.
The driver is to be commended for his courtesy towards all passengers, particularly the elderly. I bet a lot of the complaints were about the driving standards. Your support will go a long way in helping tour operators worldwide get back on their feet down the road. At the centre of the map there is a detailed map inset consisting of eyre square, where the majority of bus services commence their journey. The confirmation follows complaints to this website from passengers who allege that the the 1. Ive made this page because they largely do not reply to complaints on their website.
Bus eireann driver on the phone while driving youtube. Bus eireann to give all drivers customer service training for a step. Theres one of the lads on that route who must be a rally driver in his spare time, absolute lunatic on the road. I recently took a bus eireann bus from galway to knock airport. It has been confirmed by bus eireann that boyle is a scheduled stop on all routes in and out of the town. A place to record the current bus eireann fleet and vehicle changes only.
Expressway interurban coach services link every major town and city in the country, providing direct and regular services. The date time and location of the alleged incident the operators name the vehicle registration the. Waterford city bus network maps transport for ireland. Passenger rights bus eireann view ireland bus and coach. The only reason im writing this is because ive had no luck with bus eireanns customer service replying to my emails. The trade unions rule in bus eireann and dublin bus and the management will do absolutely nothing unless a driver is convicted of assaultdangerous driving at which point they might take disciplinary action but if all they have to go on is a customer complaint, they will do absolutely nothing so i wouldnt waste my time pursuing it. Tfi leap topup journey planner real time driver check cycle planner. Taking bus from belfast to donegal and later from donrgal to sligo. Goahead to be fined for not delivering adequate bus service. This map shows waterford city bus services in detail. Make a complaint the authority will only investigate written complaints. We ask you to support our drivers by wearing a face covering when travelling on.
Complaints made about the services the company provides in recent. Bus eireann received over 2,000 more complaints from customers in. Goahead ireland, which operates more than 20 bus routes across dublin, is being fined for failing to adequately deliver services it was contracted to the private operator, which took over up to. How to correct a slide on an icy road and how to prevent them winter driving education duration. Bus eireann county galway 2020 all you need to know. Within the inset you will see the following bus services.
Bus eireann has a requirement to have all its drivers and on. All content is posted anonymously by employees working at bus eireann. Should you require the assistance of one of our customer care team, please telephone locall 1850 836 611. I plan on using bus to get from different towns i will be visiting in ireland. Galway city bus network maps transport for ireland. Appearance, courtesy and helpfulness of bus drivers and station staff. Daily i meet drivers driving at speeds far in excess of the legal speed limit. Bus drivers in themselves are a special breed of human. This page does not apply to all bus eireann staff, some are lovely. Customer care bus eireann view ireland bus and coach. Provision of information on services and response times to enquiries and complaints. My experience is solely with the 103 and 109a bus routes.116 839 839 564 786 174 306 73 1497 1359 1076 279 297 850 1057 1422 1038 136 1021 760 28 948 999 1072 839 929 1181 225 927 1236 784